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pages.HELP

Mestal is a continuation of a car rental company that has had approx. 35,000 rental days per year in recent years. Still a family company. But appeared in a new suit, better software and the same cheerful employees.
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We must keep prices that are popular, and we must have cars and wagons at prices that people can afford. 
We rent out used cars, of different years. We always deliver the newest available when you book, so that the one who books first gets the newest car.
All cars are serviced at least twice a year.
Still, things can happen, and then we will sort it out as quickly as we can if we can.
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 We will have 2 bases:
1. Alicante in Spain, will have a rental park for sun-hungry Norwegians, operated by a Norwegian company, for your safety. Here you can rent cars of different sizes.
2. Molde, and Trondheim, where you can rent cars and caravans.
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 You are most welcome to try us.
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<h2 style="font-family: inherit; color: inherit; text-align: center;">Below, you will find instructions for getting a car in both Spain and Norway.</h2>
<h2 style="font-family: inherit; color: inherit; text-align: center;"><a href="https://mestal.no/no/help?header=1" target="_blank" rel="noopener">IF you have a breakdown, click here !</a></h2>
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<h2 style="font-family: inherit; color: inherit; text-align: center;">In Spain/Alicante, further down the page, there will be instructions on where to find us.</h2>
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<h2 style="font-family: inherit; color: inherit; text-align: center;">For delivery in Norway, just follow the directions <a title="locations" href="https://mestal.no/en/help?header=5" target="_blank" rel="noopener">ON THE MAP</a><a title="locations" href="https://mestal.no/en/help?header=5" target="_blank" rel="noopener">&nbsp;</a>( click )</h2>
<h2 style="font-family: inherit; color: inherit; text-align: center;">If unsure, email us.</h2>
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We share employees with Costa Blanca Parking.
Look for the sign
OR Someone in clothes with that name.&nbsp; &nbsp;<img class="img-responsive" src="https://cdn.mysharefox.com/mestal/uploads/documents/i286541539324746942._szw480h1280_.jpg" alt="skilt" width="480" height="324" />
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Look for this sign when you arrive at the meeting point.
PS! Often there are many people arriving at the same time. Give those who are supposed to meet you a few minutes before you contact us.
It doesn't go any faster if we call them and delay their work.
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<a href="https://vimeo.com/manage/videos/1037031235" target="_blank" rel="noopener">Meeting point</a>
Press the text "Meeting point" for video
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When you come out into the arrivals hall (where everyone is waiting for the travelers), go straight ahead.
DO NOT TURN. Straight ahead, so that you will get an elevator on both the left and right sides. About 20-30 meters straight ahead. Next to the left elevator, there is a moving walkway. Choose the moving walkway that goes up. Follow the moving walkway up 1 floor. Up, you go left, into a tunnel, which leads to a parking garage. In the parking garage, there is a vestibule that is very bright, and has several parking machines. In this vestibule, our people are standing with a blue sign. The vestibule is located on the 4th floor of the parking garage.
If they are not there right away, DO NOT CALL US. Then they are just delivering a car to someone before you, and will be right away.
SMS to the employees: 0034 722 51 83 77
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<a href="https://vimeo.com/1037034274?share=copy#t=0" target="_blank" rel="noopener">Where are you going to return the car?</a>
Press the text "where are you going to return the car" for video
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Click on the video, and you will get instructions on where to return the car. In the 10-minute parking lot outside departure (express parking).
DO NOT DELIVER AT P HOUSE!
DO NOT LEAVE THE CAR. WE LOOK FOR THE CAR, NOT YOU!
SMS to the staff: 0034 722 51 83 77

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Here on the help pages you will find answers to some of the most common questions - use the menu to navigate.

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<h1>Contact us</h1>

Find the product you want or browse for the activity you want and find our suggestions for products for the job.

Renting is easy, safe and smart, but new to many. No wonder there will be no questions. Take a look here - we have gathered what several rental enthusiasts are asking for. If you have other questions or good input, you are welcome to contact us.
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We rent out used cars, of different years. We always deliver the newest available when you book, so that the one who books first gets the newest car.
All cars are serviced at least twice a year.
Still, things can happen, and then we will sort it out as quickly as we can if we can.

Bring your booking code to your chosen location. Pick up the tool, and you are ready for your project. Deliver the product at the same place when you are done.

<h1>Privacy statement</h1>
 Mestal as wants you as a user to be confident that we safeguard your privacy and process all personal data in accordance with the legislation.
 Personal information
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 To use the online booking service, you must provide your name, address, telephone number and e-mail. In order to register an order, information about the time of rental and the type of equipment that has been reserved/ordered must also be stored. There is an age limit of 18 for using the service, and you must therefore also state your year of birth. When using the service, your order history is saved. This personal data is used to deliver the service to you. This personal data is stored as long as you are registered as a user with us. The personal data we have registered is available and can be changed on your page, which you can find inside the online booking service after logging in. You can also contact us and request that we remove your personal data or be deregistered from our systems. You will then no longer be able to use the service unless you register again. Personal data to third parties Mestal as will not sell, exchange or pass on your personal data. The online booking is handled in a system supplied by Mestal as AS.
 Payment information
 When you order, your card information is stored with the payment provider to handle your order. The supplier stores the information in a safe and secure manner and is certified. This enables us to handle changes to orders, cancellation of reservations such as deposits, crediting, additional costs incurred by the user (due to late submission, damage or the like), as well as reducing misuse and waste. Transaction information is stored related to your order, but not the card information. Transaction information will be stored as long as you are registered as a user of the service, cf. section on personal information.
 Use of collected information
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 The personal information collected for these purposes includes both information you provide yourself (name, email address, etc.) and information collected through use of the service, such as which equipment you rent and information about location and technical information about your device and internet connection . The personal information may be supplemented with available information from third-party actors.
 Information cookies
 When you visit our service, we use various technologies to recognize you as a user and collect data. For example, we use cookies to remember rental dates and equipment. Cookies facilitate the use of the service and to provide you with relevant information when you visit our website. They are also used to temporarily store data such as available rental dates, prices and the like. Through server logs and other tools, we can record information about the device and the connection to our service, including operating system, browser version, IP address, cookies and unique identification files. This information is used in anonymous and aggregated statistics, but can also be linked to your user account. Among other things, the information enables us to adapt the display of our service to the device you are using.

Choose the product station closest to you. Book and pay online. Done.

If you have chosen home delivery, you will have the equipment delivered before your rental period begins and picked up after your rental period has ended.

Home delivery

Delivery and return

Very happy with both the service and the service. Hope this offer continues!

As a customer, this was easier than picking up a package in the mail

Super service and nice people! Recommended!

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A Yourcompany.no membership gives access to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

A Yourcompany.no membership gives ccess to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

Yourcompany.no JustClick is for everybody that needs a product once in a while. Convenient booking online, pick up and return at your chosen location. Get access to high quality products and save your money for something fun instead

The deposit works just like when you use a hotel or rental car. When ordering, an extra amount is reserved on your card for a small security against damage or late return. Once you have returned, we will check the equipment and release the amount on your card. Everything happens automatically and you do not have to do anything. For more information, see the help pages.

Yourcompany.no membership is for you who need a few more produts, or expect to use them more often.

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